Contact support
Support and requests
Email support@zourgames.com. If you contact us, we receive your email address and the information you send, and use it to respond and investigate. Include your device, app version and a description; avoid passwords and full payment details. Provider-held records may require Google or Apple support. We may need information to locate the relevant records; we do not promise an account-based deletion system. Support messages are retained to handle the request and related issues.
Progress on your device
Puzzle progress, unfinished boards, settings and hint balances are stored on your device. Retangle has no app-operated account or cloud save. Your operating system may back up some app data according to your settings. Clearing data or uninstalling can lose progress and unused hints. Local app records are kept until cleared or replaced; operating-system backups are separate. On Android, achievements are optional and use your Google Play Games profile: when you are signed in to Play Games, Google receives your player profile and achievement progress under its own policy.
Purchases
Google Play or Apple processes payments. Retangle receives product and transaction identifiers and purchase status to deliver and restore eligible items; it does not receive your card details. Permanent purchases can be restored with the same store account. Already-consumed hint packs are not recovered from store restore. There is no cross-platform wallet.
Your choices
On Android, open Privacy & support in the game and use Usage & crash reports when the switch is available. Where required, Privacy choices reopens the advertising consent form. Your device settings also control advertising identifiers. Turning off optional reporting does not turn off ad-provider processing. You can clear local app data, but this may lose progress and hints. Contact us about access, deletion or other privacy requests; providers may require their own account controls. Manage or delete your Play Games profile and achievements in the Google Play Games app or your Google Account.